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esp is an infrastructure that is integrated into the operating system
for the purposes of support. This infrastructure contains various com-
ponents that perform the following:
Capture and store system level events
Capture and store system configuration
Capture and store system availability information
Provide Electronic Logbook for Activities performed on the system
Provide features of proactive notification
Generate various reports for supportability
Log call to ESP Database at SGI
The Embedded Support Partner consists of a set of daemons that perform
various monitoring activities. These include an event monitoring and
management daemon(eventmond) and database daemon(espdbd). By default,
esp start at boot time on the system unless it's chkconfig(1M) off. The
Embedded Support Partner can be pre-programmed for event monitoring and
provides flexible throttling features for the events. Actions can also
be programmed for each event.
Event sources include kernel, performance monitoring tools, availabil-
ity tools, configuration monitoring tools and user applications. Events
are categorized into classes and types. A class can have many types.
Example of a class could be SCSI and the various types under this class
could be SCSI hard error, SCSI Bus reset, etc. The event types are
uniquely sequenced with pre-assigned numbers. The events propagate to
the Embedded Support Partner through syslogd and captured by the event-
mond. The message string contains the unique sequence number with a
special tag which eventmond identifies. The tag and sequence number
also show up in SYSLOG. An example of the message in SYSLOG is:
May 24 23:16:34 6D:starwars esphttpd: |$(0x200120)started -
User defined events can be added using the Embedded Support Partner
user interface. The sequence numbers are automatically generated. User
applications can log user defined events into the Embedded Support
Partner framework by two mechanisms. Applications can include the
EventMonAPI(3X) calls within or could use the command line driven
application esplogger(1M). Both methods would need to use the unique
sequence number generated by the Embedded Support Partner user inter-
The Embedded Support Partner also provides the facility of an elec-
tronic log book for logging various activities performed on the system.
The capability of a logbook has been provided through the graphical
user interface. Entries upto 4K can be made using the logbook capabil-
ity. A set of reports are available to view the logbook entries between
any given dates. The logbook entries are also cross referenced by the
event reports on a date basis. This allows a user to check if any log
entries are made against events. For those who want to use a non-GUI
interface, logbook entries can be added using esplognote(1) and viewed
using the espreport(1) command, ie. "espreport logbook".
tiple systems in a group environment. Under this environment, one of
the systems can be designated as the Group Manager. The Group Manager
can then subscribe to various events from the member systems. The mem-
ber systems forward the occurrance and associated data of the sub-
scribed events to the Group Manager for which proactive actions can be
set to be taken. Certain class of events have to be subscribed in full.
Examples of this are Availability, Configuration, etc. The Group Man-
ager also provides the capability to monitor various services on the
member systems. These include: icmp, rpcbind, dns, smtp, nntp, etc. The
services can be configured using the Embedded Support Partner user
interface and requires that pcp_eoe subsystem be installed. The Group
Manager capabilities are licensed.
The Embedded Support Partner supports a html browser based interface
and for non-graphics systems, a command-line interface called espcon-
fig(1). The browser interface supports both single systems and multi-
ple systems (Group Management) environment. At the time of logging in,
one must choose the type from the user interface. The interfaces runs
from a http based server that is started by inetd on connection only.
Access to the esphttpd server is driven by IP address filtering. If the
address is not found in the list of valid IP address configured by the
ESP administrator, the access is denied. Also, if the IP address do not
resolve back to a hostname, access is also denied unless
'ReverseDNSLookup: off's set in /etc/esphttpd.conf configuration file.
Note: If your web browser uses a proxy-server, you must add IP address
of this proxy-server to the "Allow Access" list, because the connection
in this case will be indirect.
The Embedded Support Partner supports a variety of reports. These
include: hardware and software reports, event reports, actions reports
and availability reports. A printable view icon is provided against
all the reports. Clicking the icon will generate a plain text output to
the browser. The browser print capability can be used to print to
paper. All reports are formatted to fit in 80 columns. The same com-
mand-line functionality is offered in espreport(1).
The Embedded Support Partner user interface, by default, is accessible
by localhost only. The user interface can be started by the launchES-
Partner(1) or by clicking the icon for Embedded Support Partner in the
icon catalog under the support tools page. The Embedded Support Part-
ner could then be customized according to the needs at the site. An
online help facility is also provided for reference.
The Embedded Support Partner may also send ESP events to a centralized
database at SGI. An application (espcall) has been introduced that
gets automatically triggered against events if ESP has been configured
to send data back to SGI. The application supports both text and com-
pressed,encrypted, encoded formats. The format is also selectable both
in the UI and command line applications. Information transmitted back
to SGI depends on the type of event. Information includes customer con-
tact information, event information, hardware and software installed,
crash analysis and syslog information. The analysis report and syslog
messages are sent only if the system panic'd. Information is mailed out
to email@example.com. Optional mail addresses can be entered to receive
copies of what is mailed to firstname.lastname@example.org .
o Implementing reverse DNS lookup for both the Web server and ESP SGM
o HMAC/MD5 digital signature of all data transfers to the ESP SGM
o Disabling of login attempts with time-out periods
o Implementing a CLI for all ESP configuration/reports, disabling the
use of the ESP Web server
o Restricting all ESP database transactions locally
NOTE:If there are security issues, please contact your customer support
representative or send Email to email@example.com.
o If esp is chkconfig off while it's running, eventmond will still log
events in the database and action scripts will still be executed. How-
ever, espconfig(1) and esphttpd won't perform any action. To ensure
that esp is off, please execute '/etc/init.d/esp stop' or reboot the
o To restart esp , execute '/etc/init.d/esp start'.
o If new hardware and/or new software is introduced while the system is
running, esp will recognized new, updated or deleted items by executing
o Changes to /etc/eshttpd.conf configuration file require a 'killall
o If your web browser uses a proxy-server, you must add IP address of
this proxy-server to the "Allow Access" list, because the connection in
this case will be indirect.
o Not the entire list of feature of availmon(5) are configurable in
ESP. In particular, autoemail, autoemail.list features need to be con-
figured using amconfig(1M) command-line interface.
amconfig(1M), pcp(1), chkconfig(1M), configmon(1M), espnotify(1M),
esplogger(1M), esparchive(1M), launchESPartner(1), espconfig(1M),
espreport(1M), esplognote(1), QuickPage(1M), eventmond(1M), EventMon-
SGI Embedded Support Partner User Guide
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